The world is full of infuriating, difficult-to-use apps and sites that ignore the needs of real people. We exist to change this.
Director of Content Strategy, UX strategy lead, and accessibility expert at truematter.
You’ve decided to create a digital product. You have a great idea and business case for your new site, app, or software suite. It’s tempting to dive right in – you’re ready to get started! You look over your marketing…
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Done correctly, FAQs can help your users wade through important but varied or somewhat secondary content. Done incorrectly, however, they can frustrate users and start to look and function like your kitchen junk drawer. Unless you’re an extreme organizer or…
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It may seem counterintuitive but, at its core, your website or app should have very little to do with your company. At least as far as your mission, values, culture, and other internal concerns go. And there’s one very simple…
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You hired a web design firm to create a new site or app for your company. Everything is ready – site structure, design, layout, functionality. The firm just needs one thing from you before the site can launch… They need…
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Let this be a public warning to all who would consort with words of ill repute online. We’ve rounded up these despicable, unrepenting, unredeemable words in one place, and now we will watch them pay for their crimes. Let the…
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