Successful digital products hinge on understanding how users differ from one another. These differences are not well understood, creating usability problems for expert users of complex systems. Not all users are the same. Users are different from one another. I…

The world is swimming in bad user interfaces. Difficult-to-use software and app design is the rule, not the exception. Most organizations, especially development-centric ones, recognize this. And, when it comes time for them to modernize, they usually make a common…

I enjoy talking shop with fellow UX professionals. There’s always an interesting problem to solve and new ideas to be explored. User experience work is dang interesting. Plus, UX folks are smart. I nearly always learn something new from them….

When we call someone ignorant, we’re putting them down. When we go further and call someone willfully ignorant, we mean they have gone beyond garden-variety denseness into the uncommon class of the deliberately dumb. We don’t think much of folks…

Years ago, I attended a lecture from graphic design luminary Bob Gill. Even though Gill, now 89, is a traditional designer and illustrator, his ideas on design problem statements forever changed my approach to digital product strategy and design. His…