The world is full of infuriating, difficult-to-use apps and sites that ignore the needs of real people. We exist to change this.

Author: Dean

User experience strategist, founder and partner at truematter.

@ExperienceDean

I’m an ordinary man. Most people call me mild. I take things in stride, enjoy life immensely, and am generally quite nice. I still listen to Hall & Oats for Pete’s sake. But when the simplest online interaction goes awry,…

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Thank you for sending us your RFP. We received it with the same delight as when we receive limited-time offers for new credit cards. While it’s always nice to be wanted, wisdom compels us to pass. It’s not that we…

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