When making a digital product or service, you can probably sense if things are going well. But what if you’re unsure? What if you can’t shake the notion that something is wrong and can’t quite put your finger on it?…

Before you start on that next digital product, do something few people do: Pause and consider human capabilities and behavior. I’ve gathered ten ways humans think and act that are monumentally, unequivocally (sometimes sadly) true. These go double for people…

Thank you for sending us your RFP. We received it with the same delight as when we receive limited-time offers for new credit cards. While it’s always nice to be wanted, wisdom compels us to pass. It’s not that we…

Let’s say you’re responsible for creating or redesigning a digital product from the ground up. You understand the value of solid user experience (UX) so you involve UX professionals early. They work with developers, designers, content strategists, and stakeholders to…

If I had a dollar for every client that has asked to expressly copy or at least imitate the digital products made by Amazon, Apple, Google, and other online giants, I’d have a lot of dollars. That life-size, fully functional…