The digital world is full of sites and apps committing the worst kind of content sins against the users they claim to serve. And your digital products—yes, yours!—are likely among them. At this very moment, users may be suffering at…

When we call someone ignorant, we’re putting them down. When we go further and call someone willfully ignorant, we mean they have gone beyond garden-variety denseness into the uncommon class of the deliberately dumb. We don’t think much of folks…

Years ago, I attended a lecture from graphic design luminary Bob Gill. Even though Gill, now 89, is a traditional designer and illustrator, his ideas on design problem statements forever changed my approach to digital product strategy and design. His…

If you want to make outstanding digital products, you must understand your users deeply. Their needs, tasks, and behavior drive interactive experiences, from features and functionality to design and content. But of course, every product starts with an idea. And…

Part of the Accessibility for Developers WhitepaperThis article is one part of a comprehensive whitepaper about building accessible digital products, written in partnership between truematter and Progress. You can download the full whitepaper from the Progress site. The web must contain millions, if not billions,…