The world is full of infuriating, difficult-to-use apps and sites that ignore the needs of real people. We exist to change this.

Digital products run on information. Sites, applications, and software products constantly communicate to the people using them: how to complete tasks, what to know about a process or topic, what to do next, what’s gone wrong, how to get help,…

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If your software products are like most others, they are complex, data intensive, and functionality dense. At the same time, real people use those software products for critical day-to-day work. Creating complex software is difficult. Balancing that kind of complexity…

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