Before you start on that next digital product, do something few people do: Pause and consider human capabilities and behavior. I’ve gathered ten ways humans think and act that are monumentally, unequivocally (sometimes sadly) true. These go double for people…

It seems like everyone is decluttering, reorganizing, and taking another look at what’s really important since the premier of Netflix’s Tidying Up with Marie Kondo. I have an idea. Since we’re all in the middle of an organizing frenzy, let’s…

This week, I sat down with truematter’s director of content strategy Bailey Lewis and senior interactive designer Daniel Machado to talk about, well, talking. More specifically, the need for designers and content specialists to communicate and work alongside each other…

UX practitioners and SEO managers aren’t always on the same page. In fact, they often don’t even have the same idea of what the page should look like. Most UX experts think the SEO pros are ruining usability and many…

I’ve spent three years as content strategist and UX writer for an enormous, complex web project for a major university helping redefine, restructure, and rewrite their entire public website. During that time, I’ve seen some things I can never unsee…