I’ve spent three years as content strategist and UX writer for an enormous, complex web project for a major university helping redefine, restructure, and rewrite their entire public website. During that time, I’ve seen some things I can never unsee…

Have you been a good UX practitioner this year? It’s that season, when the UX Krampus wanders through the internet at night, punishing those responsible for bad UX with a bundle of switches and a large, grungy sack he uses…

Although this article focuses on the healthcare industry, asking these questions will help you choose better digital tools for your organization, no matter what field you’re in. No matter the size of your hospital or medical network, you just can’t…

It’s a day like any other when you open your email or pick up the phone to a real day-ruiner from the legal department: Your organization is being sued because your site or web application doesn’t comply with accessibility guidelines,…

When planning online experiences for more academic, more technical, or management-level business users, creators of digital products often fall into a common trap. We think that these audiences are advanced and sophisticated, and therefore don’t need simple online interactions. Since…