Your current site or app isn’t supporting your business goals—which means it’s hurting them. You’re ready for an overhaul. In fact, you’ve already started dreaming up that shiny new site or app. Want to wave a wand and get that…

One company’s digital accessibility failure means a wake-up call for anyone not taking compliance seriously. A Tale of Decision-Making Woe Domino’s Pizza has touted itself as a leader in excellent customer service. They love to advertise options and tools designed…

You probably spend a good deal of time thinking about how to attract people to your site or app. But once they click through and their eyeballs are finally on your product, how much thought have you given to what…

Successful digital products hinge on understanding how users differ from one another. These differences are not well understood, creating usability problems for expert users of complex systems. Not all users are the same. Users are different from one another. I…

Not everyone is a writer, but they do write: grocery lists, texts, tweets, holiday cards (or they mean to). In the world of digital products, often a developer or business analyst or someone in a non-writing role has to write…