The world is full of infuriating, difficult-to-use apps and sites that ignore the needs of real people. We exist to change this.

Author: Dean

User experience strategist, founder and partner at truematter.

@ExperienceDean

The Modern Digital Tragedy / Part 4 of 6 ‹ Part 3: Outsourcing the User Interface When users complain that digital products are confusing, development organizations often bolster training programs and help systems. In doing so, they mistakenly seek to…

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These days, just about everyone says they do user experience (UX). Of course, there’s a problem with these abundant claims of UX expertise: Very few firms actually practice what they preach.

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