The world is full of infuriating, difficult-to-use apps and sites that ignore the needs of real people. We exist to change this.
Director of Content Strategy, UX strategy lead, and accessibility expert at truematter.
Deep beneath the modern web as we know it, long-slumbering, primeval creatures dwell. Having survived past their natural time, they sleep in their nests, unaware of the changes and developments of the 21st century world. Their snores echo off their…
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It starts as a dull throb at the base of your neck or maybe right behind your eyes. Something is lurking just ahead, a bad omen or premonition. Your blood runs cold. There’s a suggestive whisper between your ears. You…
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Issue 10 of 10 10 Big Issues Banks Face Online and How to Deal With Them This will be a short one. Your secret online weapon for keeping existing customers happy and attracting new ones is usability. Not all…
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It can be tough out there for banking and financial services websites. Security threats pop up all the time. Technology evolves at an insanely rapid pace. Competitors redo their sites faster than you can say “new internet trend.” Customer expectations…
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Issue 7 of 10 10 Big Issues Banks Face Online and How to Deal With Them Stop throwing work over the fence. Creatives and techies can be great collaborators, but they have to start by actually talking to each…
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